Getting started

Where Can I find the User Manual?

The user manual for iOS is available here. For Android, please follow the same instructions, however, you will download the...

How do I install the PetPace Gateway for the first time?

Connect the PetPace Gateway to the power supply. Insert the micro USB connector of the power cable to the Gateway....

What preparations are required before placement of the PetPace collar?

There are no special preparations required before placing the PetPace collar on your pet. Simply place the PetPace collar on...

Pairing the PetPace collar with the Gateway

What is pairing? Pairing is the process in which two devices (the collar and Gateway) establish trusted communication. Pairing between...

How do I set up and register my collar and pet on the mobile application for pet owners?

After you download the mobile application, please follow the on-screen instructions to create your pet’s profile and add your collar...