Store and Shipping

What is the warranty policy?

We believe in our product. If the productive is defective, please contact our support team via the Contact Us page of...

What is the PetPace return policy?

Customers have 30 calendar days to return an item from the date of receipt. To be eligible for a return...

Can I order replacement parts for my PetPace collar?

We do not sell replacement parts for the PetPace collar at this time.

How do I return or replace defective components?

PetPace does not repair broken collars or components. Any malfunction or defective components will be handled under the Warranty Policy.

Can I cancel my subscription?

To cancel your pet health monitoring subscription, please contact PetPace Support. Please note that your plan will run until your...