Troubleshooting

I am having trouble logging into the mobile application for pet owners

When you purchase a PetPace collar you will receive an email with login credentials (username and password). Please use these...

I connected the PetPace collar to the charger but the collar won’t charge

Follow the instructions on the Quick Installation Guide to connect the charger to the collar. The collar should display a steady...

The top orange LED light on the Gateway is not on

The top orange LED light on the Gateway will turn on when it is receiving data from the PetPace collar....

Troubleshooting: Charging the PetPace Collar

Troubleshooting: No Data Error