Terms of Service & EULA

EULA (End User License Agreement)

These Terms of Service (Terms of Service) and the Single Use End User License Agreement (License, and together with the Terms of Service, the Terms ) describe the terms and conditions under which PetPace offers you certain services and a limited license to use our proprietary software, as further described below.

PLEASE READ CAREFULLY BEFORE USING THE DEVICE AND SOFTWARE:

1. DEFINITIONS

SERVICES:

Shall include the following features:

  • Processing data points, which were measured by the Device and their automatic transmission to PetPace’s server through the supplied internet-connected gateway.
  • Producing reports (representing historical measurements as were taken from Device).
  • Sharing of medical information with you and with a 3rd party veterinary physician designated by you.
  • Generation of activity level reports
SOFTWARE:

Any and all software or hardware, including components provided by suppliers and licensors to PetPace, bundled with the PetPace product purchased by you, the web accompanying application and mobile application, as such may be updated from time to time.

DEVICE:

The collar, including the gateway provided with it.

BY TENDERING PAYMENT FOR THE SERVICES, ACTIVATING AND/OR USING THE COLLAR AND/OR THE SOFTWARE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS and SIGNIFY YOUR IRREVOCABLE ACCEPTANCE OF THESE TERMS. WE RESERVE THE RIGHT TO UPDATE AND CHANGE THE TERMS FROM TIME TO TIME WITHOUT ACCEPTANCE BY YOU. IF YOU DO NOT AGREE WITH THIS OR WITH ANY OF THE TERMS BELOW, YOU SHOULD (i) DISCONTINUE USE OF THE RELATED SERVICES IMMEDIATELY (ii) promptly return the Device (including Documentation and packaging) to PetPace; and (iii) delete the Software, if downloaded.

2. DISCLAIMER

You acknowledge that any information provided via the Services or Software is for informational purposes only and is not intended to replace the relationship between you and your pet’s veterinarian or any other medical provider. PetPace is not a licensed medical care provider and has no expertise in diagnosing, examining, or treating animals’ medical conditions of any kind, or in determining the effect of any activity on an animal’s medical condition. Never disregard professional medical advice or delay in seeking it because of information you receive in connection with the Device.

Description and Use of Services

The Services are meant to be used in conjunction with the Device and Software. The Services are intended to record the following health-related parameters of the animal wearing the Device: (i) heart rate, (ii) respiration, (iii) body temperature, (iv) movement, and (v) position (the Measurable Parameters). Petpace then analyses and stores this information and perform historical data analysis. It being clarified, however, that the use of the Services is intended for informational purposes only. PETPACE IS NOT ENGAGED IN PROVIDING NOR DOES PETPACE PURPORT TO PROVIDE OR REPLACE PROFESSIONAL MEDICAL EXAMINATIONS, ADVICE, TREATMENT, OR CLINICAL RECOMMENDATIONS.

You acknowledge that PetPace is not a licensed health care provider and that the use of the Services is not a substitute for independent medical decision making by a qualified veterinary physician. You are solely responsible for your own conduct with respect to your pet’s medical needs and any reliance upon the Device or the Software shall not diminish your responsibility to consult with licensed practitioners for any diagnoses, treatments, monitoring and other health-related needs.

Veterinary physicians and other healthcare professionals who use the Services should exercise independent clinical judgment as to the information they provide, and not rely on the Services or information derived therefrom as a conclusive source for diagnosis. Consumers who use the Services do so at their own risk. If your pet has any type of medical condition, you are specifically cautioned to seek professional medical advice for it.

3. REGISTRATION

If you want to access or use the Services, you will be required to register for a PetPace account (an Account). By registering, you agree to provide accurate, current, and complete information, and to keep your Account up to date at all times, including your billing information. Information received from you, including through the Services, will be kept and maintained by PetPace as described in the License. You must ensure that the e-mail address and/or phone number that you provide as part of the registration process is, and remains, valid and monitored by you.

When registering, you will be asked to provide a username and password. Please do not choose a login name that is indecent or offensive, or otherwise violates the Terms or any applicable laws or regulations. PetPace reserves the right to reclaim any username that does not comply with these Terms.

You are responsible for safeguarding your username and password that you use to access your Account and you undertake not to disclose it to any third party. You hereby assume responsibility for all actions taken under your Account by you or any third parties. You will notify PetPace immediately of any unauthorized use of your Account.

4. USAGE

The Services will only work if the Device’s battery is charged, the Device is properly fastened to the animal, and the Device comes in contact with the gateway multiple times per day. The Services monitor the Measurable Parameters over time analyzing the data and searching for irregularities. Due to the intermittent monitoring and uploading of the Measurable Parameters, the Services may not be relied upon for receiving alerts in case of emergencies.

5. PAYMENT AND BILLING

PetPace offers users several plans to choose from, each for a certain periodic payment and duration. The prices and features of any plan are subject to change at any time.
Your plan will automatically renew prior to its expiration, and the form of payment on file will automatically be charged accordingly.

Subscription fees are non-refundable and non-transferable. Accordingly, if you elect to cancel your plan subscription, you will not be entitled to a refund of subscription fees or a part thereof. IT IS YOUR RESPONSIBILITY TO CANCEL THE PLAN AT LEAST 7 BUSINESS DAYS PRIOR TO THE RENEWAL IN ORDER TO NOT BE CHARGED.

If for any reason, you fail to duly pay to PetPace any fees required under this Agreement, PetPace shall have the right to cancel the Services provided to you and terminate this Agreement within 7 days from the date any such payment was due and remains unpaid.

6. WHAT YOU MUST NOT DO

You agree that you will not:

  • use the Services to violate any applicable local, state, national or international law;
  • interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;
  • circumvent, disable, or otherwise interfere with security-related features of the Services, or features that prevent or restrict use or copying of any part of the Services;
  • delete, or in any manner alter, the copyright, trademark, or other proprietary rights notices appearing in any part of the Services; and
  • obtain any information or materials relating to the Services or through any means not intentionally made available by PetPace to you, or attempt to gain unauthorized access to the Services, or any technology, computer systems, or networks associated with the Services, or attempt to index, search, or crawl the Services with any automated process or other similar mechanism.

7. INDEMNIFICATION

You agree that you are solely responsible towards PetPace and towards any third party, for any breach of your obligations under these Terms and for the consequences, including any loss or damage which PetPace may suffer, as a result of any such breach. You agree to defend (if PetPace so requests), indemnify, and hold PetPace, its subsidiaries, and affiliates, and their respective directors, officers, shareholders, and employees, harmless from any expenses, costs, judgments, damages, loss, liability, claim, or demand (including but not limited to any attorneys’ fees) made by any third party arising out of any breach by you (or a user of your Account) of any terms or conditions of these Terms or your violation of any rights of another, whether you are a registered user or not.

8. PetPace PROPERTY RIGHTS

The Services and the technology underlying the Services are protected by copyright, trademark, and other laws of the United States, the EU and/or foreign countries and/or international conventions, in registered or unregistered form. The trademarks, service marks and logos used and displayed on the Device and PetPace’s website are registered and unregistered trademarks and service marks of PetPace and others. All right, title, and interest, including, but not limited to, intellectual property rights, in and to the Services, the technology enabling the Services, are and will remain the exclusive property of PetPace and its licensors.

9. THIRD PARTY SERVICES AND MATERIALS

The Services and / or Software may include hyperlinks or otherwise enable access to third party services and websites (including advertisements of third parties), and the possibility to launch or otherwise initiate certain applications or websites that may not be owned or controlled by PetPace. We assume no responsibility for the content, privacy policies, or practices of any third party. You acknowledge and agree that PetPace will not be responsible for any damage to your smartphone or Computer that results from the use of third party products or websites. You further acknowledge and agree that PetPace does not endorse any third party products or websites, and PetPace is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such third party materials or websites.

10. PRIVACY POLICY

PetPace respects your privacy and has created a policy to address privacy concerns. Any use of the Device, Software or Services is governed by our Privacy Policy. The Privacy Policy is hereby incorporated into these Terms by reference, and constitutes an integral part of these Terms.

11. DISCLAIMER OF WARRANTIES

You expressly acknowledge and agree that, to the extent permitted by applicable law, use of the Services, Device and Software is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you. To the maximum extent permitted by applicable law, the Device, the Software and any services are provided as is and as available, with all faults and without warranty of any kind, and PetPace hereby disclaim all warranties and conditions with respect to the Device, the Software and Services, either express, implied or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, and non-infringement of third party rights. No oral or written information or advice given by PetPace or an authorized representative thereof shall create a warranty.
PetPace does not warrant against interference with your enjoyment of your Smartphone, the Device, the Software or the Services, that the functions contained therein will meet your requirements, that the operation of the Device, Services or Software will be uninterrupted or error-free, that any Service will continue to be made available, that defects in the Services, Device or Software will be corrected, or that the Services Device or Software will be compatible or work with any third party software, applications or third party services. Note that use and installation of the Device or the Software may affect the usability of third party software, applications or third party services.

You further acknowledge that the Services are not intended or suitable for use in situations or environments where the failure or time delays of, or errors or inaccuracies in, the content, data or information provided by the Services could lead to death, injury, or severe physical or environmental damage.

The Services are limited to the country where you reside, and PetPace is not obligated to provide them anywhere else. Without derogating from the above, it is hereby clarified that Services may be interrupted, due to different reasons, including internet connection malfunctions, interference with other communication devices, etc.

The Services operate on a periodic basis. Every certain amount of time, which may be adjusted by your veterinary physician, the Device will attempt to transmit data to the PetPace servers. PetPace cannot guarantee that the transmittal of data will be successful every time, nor that the data transmitted will include any or all of the Measurable Parameters as there are many variables that can interfere with the measurement of the Measurable Parameters and the transmission hereof.

Except as provided for in PetPace’s product’s Limited Warranty policy https://petpace.com/wp-content/uploads/2015/12/Limited-Warranty.pdf, should the Device, the Software or services prove to be defective, you assume the entire cost of all necessary servicing, repair or correction. In such jurisdictions which do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, the above exclusion and limitations will not apply.

12. LIMITATION OF LIABILITY

To the extent not prohibited by applicable law, in no event shall PetPace or anyone in its behalf, be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever, including, without limitation, damages for loss of profits, corruption or loss of data, failure to transmit or receive any data, business interruption or any other commercial damages or losses, arising out of or related to your use or inability to use the Services and/or the Device, however caused, regardless of the theory of liability (contract, tort or otherwise) and even if PetPace has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. In no event shall PetPace’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount actually paid by you for the Services in the 12 months preceding the damage. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
To the extent not prohibited by applicable law, in no event shall PetPace or anyone in its behalf be liable for any damages regardless of the theory of liability (contract, tort or otherwise) and even if PetPace has been advised of the possibility of such damages, resulting from: (1) any non-provision, limitation or intermission of the Services for any reason not under control of PetPace, including any act and/or omission by your internet service provider and/or any third party; (2) erroneous / non-updated, partial, offensive or faulty data; (3) a loss, theft or any other unlawful use of the Device and any and all passwords, codes, usernames or any combination thereof, which are required by you in order to receive the Services or any part thereof, including and without derogating from the above- the user’s credit card number; (4) an act of god or any other reason which is not under control of PetPace.

13. PROVISION AND MODIFICATION OF THE PETPACE SITE AND SERVICES

The provision of Services or any part thereof is subject to the possibility of provision, their availability and the actual subscription. PetPace reserves the right, in its sole discretion, to modify the Services. PetPace shall be entitled to assign any third party its rights to provide the Services and/or collect the payments from the users in accordance with these Terms and/or any other right it is entitled to.

14. TERMINATION

The Company may terminate these Terms of Service, License and the provision of the Services at any time by providing you with a 30 days prior written notice, and shall return any fees paid by you for Services in advance, for the period following such termination, if any. Notwithstanding the above, PetPace shall be entitled to immediately cease provision of some or all of the Services immediately, at its sole discretion, and any rights under the License will terminate automatically without notice from PetPace should one or more of the following occur (a) you fail to pay any payment due to PetPace (if such breach is not cured within 10 days), (b) in the reasonable opinion of PetPace a fraud or any other illegal activity is conducted through or by the Device, (c) upon cessation for any reason of your ongoing business operation, in case you are a corporate entity (d) if you were declared bankrupt or a receiver or temporary or permanent liquidator (or a similar officer) was appointed for you, or a request to appoint such officer or similar officer was filed with the court or government authority and was not withdrawn within 30 days, and (e) you have breached one or more provision of these Terms.
Sections ?7, ?8, ??11, ?12, 16 and ?17 of these Terms shall survive any such termination.

15. END USER LICENSE AGREEMENT

Grant of License

PetPace hereby grants to you a non-exclusive restricted license to use the Software but only in conjunction with the Device, properly registered, and only in accordance with the accompanying documentation (Documentation). The Software may be downloaded and installed free of charge but your use of it and receipt of the Services (as defined below) is subject to your timely payment for the Services.

License Restrictions

Except to the extent otherwise expressly and unambiguously authorized by PetPace or, with respect to any restriction which is explicitly prohibited by applicable law, you shall NOT otherwise: (i) modify, translate, reverse engineer, decompile, disassemble or create derivative works based upon the Device, the Software, Documentation or any Pets’ Data; (ii) make any copies of the Software or Documentation; (iii) rent, lease, transfer, sublicense or otherwise transfer rights to the Software or Documentation; (iv) remove any proprietary notices or labels on the Device or Documentation; or (v) add, integrate or combine any other software with the Software. ANY SUCH FORBIDDEN USE SHALL IMMEDIATELY TERMINATE YOUR LICENSE TO THE SOFTWARE.

You agree that you shall only use the Device, Software and Documentation in a manner that complies with all applicable laws in the jurisdictions in which you use the Device, including, but not limited to, applicable restrictions concerning relevant copyright and other intellectual property rights and/or the export controlling regulations.

  • TITLE – Title, ownership, and intellectual property rights in and to the Software, the Device, any and all Pets’ Data (as defined in our Privacy policy) and Documentation is and shall remain exclusively vested in PetPace (including all its relevant suppliers/licensors). The Device, the Software and underlying concepts are protected by copyright laws, including those of the United States, the EU and international copyright treaties.
  • TRANSFER – You may not rent, lease, lend, sell, redistribute, or sublicense the Device or the Software.
  • USE REQUIREMENTS AND RESTRICTIONS

The Device transmits data over the internet which may require the Device to be in frequent proximity to the gateway provided with the collar, which in turn will need to be connected to the internet in order to function properly at varying capacities. Consequently, you acknowledge that many features and services of the Device transmit data and could entail charges to your data plan or internet service provider, and that you are responsible for any such charges.

In order to maximize the performance of the Device it is important that you follow all instructions and maintenance requirements, and that you do not dismantle or modify the Device in any way. Failure to follow these instructions could adversely affect the intended use of the Device.

PETPACE IS NOT ENGAGED IN PROVIDING NOR DOES PETPACE PURPORT TO PROVIDE OR REPLACE PROFESSIONAL MEDICAL EXAMINATIONS, ADVICE, TREATMENT, OR CLINICAL RECOMMENDATIONS.

THE DEVICE AND THE SOFTWARE IS ONLY TO BE USED WITH CANINES AND FELINES. THE DEVICE IS NOT TO BE USED WITH HUMAN BEINGS UNDER ANY CIRCUMSTANCES.

EACH DEVICE IS MEANT TO BE USED WITH ONE ANIMAL ONLY. IT IS IMPORTANT TO NOTE THAT PLACING THE DEVICE ON OTHER ANIMALS THUS ALLOWING IT TO RECORD ITS HEALTH-RELATED CONDITIONS MAY LEAD TO INCONSISTENCIES WHICH CAN SKEW YOUR PET’S HISTORICAL RECORDS OVER TIME; THIS MAY HAVE UNFORESEEABLE IMPACT ON THE ABILITY OF PETPACE TO PROVIDE EFFICIENT SERVICE AND DATA.

16. GOVERNING LAW AND SEVERABILITY

These Terms will be governed by and construed in accordance with the laws of the state of Massachusetts, excluding its conflict of law principles. The License shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of this License shall continue in full force and effect.

17. COMPLETE AGREEMENT; GOVERNING LANGUAGE

These Terms constitutes the entire agreement between you and PetPace relating to the Device, the Software and supersedes all prior or contemporaneous understandings regarding such subject matter. No amendment to or modification of these Terms will be binding unless in writing and signed by PetPace. Any translation of the Terms of Service or License is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of this License shall govern, to the extent not prohibited by local law in your jurisdiction.

18. CONTACTING US

If you have any questions regarding any of these Terms, this License or the use of the Software or the Device, please contact us by email.