Your PetPace collar is designed to keep you effortlessly connected to your pet’s health. Most of the time, everything runs quietly in the background, but understanding how WiFi works can help you get the most out of your collar (and quickly get things back on track if needed).

This guide covers everything: how WiFi works, how to connect, and what to do if you ever need a quick fix.

How PetPace’s WiFi Works

Your PetPace collar uses both WiFi and cellular connectivity to make sure your pet’s data is always captured and delivered.

• When WiFi is available → the collar connects automatically
• When WiFi isn’t available → it switches to cellular
• When neither is available → it stores data internally (until wifi or cellular is available)

💡  The collar can store data for up to 7 days, then automatically uploads everything once it reconnects.

Why WiFi Matters

While your collar works without WiFi, staying connected helps:

• Preserve battery life (WiFi uses less power than cellular)
• Enable important software updates
• Upload data faster and more consistently

Connecting Your Collar to WiFi

Setting up WiFi is simple, but a few details make all the difference: 

Before You Start:

Make sure:

• You’re using a 2.4 GHz WiFi network
• Your phone’s Bluetooth is turned ON
• The collar is on the charger throughout the entire setup process
• Your phone, collar, and router are within close range

During setup, a blinking blue light indicates the collar is ready to connect.

  How to Connect

1. Open the PetPace app
2. Follow the on-screen steps to add a WiFi network
3. Keep the collar on the charger while connecting
4. Stay near your router until setup is complete

Once connected, your collar will remember the network and reconnect automatically.

💡 You can save up to 5 WiFi networks per collar.

Prefer to See It in Action?

Here’s a quick step-by-step video showing how to reboot and reconnect your collar.

How to Reboot Your PetPace Collar

If you ever need to refresh the connection, a quick reboot usually does the trick. Here’s how:

1. Press and hold the button on the back of the collar
2. Hold for about 20–25 seconds
3. Wait for a long green blink
4. Release the button

After rebooting:

• Place the collar on the charger for 5–10 minutes
• Then resume normal use

💡 This simple step resolves most connection hiccups.

Quick Fixes if You Need Them

Your PetPace collar is designed to connect automatically and run in the background. But if you ever need to troubleshoot, here are a few quick steps that usually get things back on track:

Collar Not Finding WiFi

• Make sure Bluetooth is turned on on your phone
• Keep the collar close to your router during setup
• Confirm you’re using a 2.4 GHz network
• Place the collar on the charger before connecting

Connection Didn’t Go Through

• Try a quick reboot (see steps above)
• After rebooting, leave the collar on the charger for a few minutes before trying again
• Avoid deleting and re-adding the collar, as this can create extra steps

Networks with Extra Login Steps

Some networks (like universities or offices) require a username in addition to a password.

At the moment, PetPace supports standard WiFi networks with:

• Network name
• Password

💡 Simple workaround: Use a mobile hotspot (2.4 GHz) to connect the collar and sync data when needed.

Outside WiFi Range

No worries, your collar is built for this.

• It will switch to a cellular connection automatically
• If neither WiFi nor cellular is available, it will store data and upload it later

Data Not Showing Right Away

Your pet’s data is still being recorded.

Once the collar reconnects, it will automatically upload everything; no action needed.

Do You Need WiFi on Your Phone?

No, your phone does not need to stay connected to WiFi.

Your PetPace collar sends data independently using:

• WiFi (when available)
• Cellular (when WiFi isn’t available)

Pro Tips for a Smooth Experience

• Keep at least one reliable home WiFi network saved
• Use WiFi whenever possible to extend battery life
• Avoid removing saved networks unless necessary
• If something seems off, start with a quick reboot

Stay Connected, Stay Informed

PetPace is designed to work quietly in the background, so you can focus on your pet, not the tech.

And if you ever need it, a strong WiFi connection and a quick reboot are usually all it takes to get everything running smoothly again.

FAQs

Does the PetPace collar work without WiFi?
Yes. The collar will automatically switch to cellular if WiFi isn’t available.

Can the PetPace collar connect to multiple WiFi networks?
Yes. You can save up to 5 WiFi networks, and the collar will connect automatically based on proximity.

Will I lose data if the PetPace collar disconnects?
No. The collar stores data for up to 7 days and uploads it once reconnected.

If you’re still having issues with your wifi connection or just need more assistance, contact our support team: [email protected]