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  5. How do I know if the PetPace collar is connecting to the Gateway?

The top orange LED on the Gateway indicates data transmission between the PetPace collar and the Gateway. Note: the orange light will turn On only when it is actively receiving data from the collar. In between data transmissions it remains Off. In addition, if you see updated data on your pet’s dashboard it means that the communication system is operating well. If you want to manually test connectivity between the collar and Gateway, follow these steps:

  • Make sure that the PetPace collar battery is at least 30% charged, and that the collar is turned ON
  • Bring the collar to within 10 feet from the Gateway
  • Press on the collar’s ON/OFF button for 2 seconds
  • If the connection to the Gateway is okay, you should see a series of green lights on the collar’s LED and the orange light on the Gateway will be ON.

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