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  5. I am having trouble logging into the mobile application for pet owners

When you purchase a PetPace collar you will receive an email with login credentials (username and password). Please use these credentials exactly as they appear in the email when you first login into the App. The credentials are case sensitive – be careful to observe whether a letter is upper case or lower case and also check that an 0 (zero) is not the upper case O (letter).  If you need further assistance, please email us through the SUPPORT tab on the website.