FAQ

Do I need to keep the PetPace collar on my pet at all times?

The PetPace collar records and processes data while it is on the pet.  If you remove the collar, there will be...

Why do I need to enter my veterinarian information during the registration process?

The PetPace system requires veterinary involvement to accurately interpret the information and make informed health-related decisions. All PetPace clients must...

What is the expected lifetime of the PetPace Collar?

The expected lifetime of the PetPace Collar is approximately 5 years.

How do I view my pet’s data with the PetPace Pet Owner collar?

All data is visible on the PetPace Pet Owner mobile application for Android and iOS. From your dashboard you will...

What is the Gateway?

The Gateway is the base station that connects to the Internet. It receives data from the PetPace Collar and transmits...