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FAQ

How do I know if the PetPace collar is connecting to the Gateway?

The top orange LED on the Gateway indicates data transmission between the PetPace collar and the Gateway. Note: the orange...

Is the ID on the Gateway supposed to be identical to the ID on the collar?

No.  Each component of the PetPace system (collar and Gateway) has its own 8 digit alpha-numerical identification number. There is...

Do I need to keep the PetPace collar on my pet at all times?

The PetPace collar records and processes data while it is on the pet.  If you remove the collar, there will be...

Why do I need to enter my veterinarian information during the registration process?

The PetPace system requires veterinary involvement to accurately interpret the information and make informed health-related decisions. All PetPace clients must...

What is the expected lifetime of the PetPace Collar?

The expected lifetime of the PetPace Collar is approximately 5 years.