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Thanks to many years of research, development, and testing – PetPace is the only smart collar measuring such an extensive range of data non-invasively, anytime, and anywhere. Our AI-based collar collects pets’ vital signs and biometrics accurately and continuously, enabling early detection of illness, stress, and other health-related issues.
The PetPace collar uses non-invasive sensors to track all elements underlining your pet’s overall health and well-being. The key lies in the 24/7 AI health monitoring and analyzing system following their health status and notifying you if abnormalities are detected.
Unlike other products that collect only activity or location data, PetPace uses sophisticated AI models to analyze data relating to your pet’s physiology, behavior, and routine – and gives real-time updates regarding their well-being.
The craft of designing the PetPace 2.0 collar lasted over three years and was extensively tried on thousands of pets. The tests were performed collaboratively with leading American, European, Israeli, and Australian veterinary, government, and research institutions.
The collar’s accuracy was validated by comparing its data to data coming simultaneously from various electronic monitors and manual measurements collected by veterinarians and trained veterinary technicians.
Yes. PetPace 2.0 complies with the Federal Communications Commission (FCC) limits regarding radio frequency (RF) electromagnetic fields – following the same standards of RF exposure limits of mobile phones.
PetPace collars were designed with veterinary expert guidance and are intended to be worn long-term by pets. Our accumulated experience (PetPace has been making pets’ smart collars since 2015) ensures a good and comfortable fit for dogs and cats of all breeds, ages, sizes, and colors.
The battery’s charge lasts for up to a month between charges (home use).
Advanced AI and statistical models need data to work on. Too little data will result in inaccurate predictions.
We try to keep the “learning” period of the models at a minimum, but it still takes some time to accumulate the amount of data that is required for the models to run properly (and reliably). You will be able to see on the APP homepage your dog’s progress.
Currently, PetPace collar uses WiFi or Cellular connection (BT will be coming soon). The following can prevent synchronization:
The phone or collar’s batteries are drained
WiFi is down
Lack of cellular coverage
If basic troubleshooting does not work – contact us for support.
To change the operation mode or data syncing frequency, open the main menu -> pet settings -> collar configuration -> collar operation mode -> select mode from the list.
The PetPace app supports multiple pets per household. You can buy extra collars (which we offer discounts on) and track them all from one account. Tap on the pet’s picture in the top right corner of the app to see your list of pets and to switch the view between profiles.
For cats, you will need to use the Petace 2.0 Size S (fits animals under 8lbs). Having said that, the APP still do not 100% support cats (respiration data, analytics, and trends), so you will only get partial information. We are working on the modification needed for the cats and will inform you once we are ready. If you wish to join our beta test for cats, you are welcome to contact our support team.
Currently, PetPace is available in the US. However, it will soon be available in the UK, and Canada too. We invite you to follow us on Facebook, Instagram, and sign up to our monthly newsletter to stay up to date on our product development, case studies, client feedback, pet tech and pet health.
| Size | Weight(lb.) | Neck Circumference(inches) |
|---|---|---|
| Small | 8-20 | 8-12 |
| Medium | 20-60 | 10.5-18 |
| Large | >60 | 16-24.5 |
We believe in our product and value your feedback. If you have any concerns please reach out to us at [email protected] or via the Contact Us page on our website.
Customers have 30 calendar days to return an item from the date of receipt.
To be eligible for a return, the item must appear unused with all components
present and in the original packaging. The item must include the receipt or
proof of purchase.
Once PetPace receives the item, we will inspect it and notify the customer of
the status of your refund.
If the return is approved, we will initiate a refund to the customer’s credit card
account (or original method of payment). The customer will receive the credit
within 3-5 business days, depending on the card issuer’s policies.
To initiate a return, please email [email protected] with your request
and reason for return before the 30-day period ends for information on where to
ship your return.
You can find detailed specifications here
1. Open the package and remove the collar, charging cable, and power adapter.
2. Connect the charging cable to the power adapter and plug the adapter into an electric socket.
3. Connect the charging cable to the collar and leave it to fully charge.
Connect to the charger for at least 2 hours or when the LED is constant white\application show 100% on the homepage screen.
You can download the PetPace 2.0 app from the Play Store or the Apple App Store.
Insert the charging cable into any USB port. The other end should be connected to the back of the PetPace collar using the four magnets. The LED should turn to white (if the light is blinking blue the collar is ready to be paired with the APP).
After downloading and installing the App, run it to display the Log in screen. If you already have a PetPace account, enter your Email and Password, and tap LOG IN. If you do not have an account, tap Sign up at the bottom of the screen. This will take you to the account creation screen.
To create your PetPace account, you will need to enter the following information:
1. Your first name.
2. Your last name.
3. Your Email address.
4. Your password for the app.
5. Repeat the password for confirmation.
6. Your phone number (with country code).
7. Your country.
8. Your city.
9. Your home address.
After you have filled out the required information, read and confirmed that you have read the Privacy Policy, tap SIGN UP at the bottom of the screen.
After completing the previous steps, you will see a message, as shown in the figure. To finalize the sign-up process, open the confirmation email in your inbox and verify the Email address. After you have verified your Email address, your account is created, and you can begin using the App.
Continue with pressing the “Build Pet Profile” button
To open the Pets list, tap the circular profile icon at the top right corner of the screen.
If you have more than one pet profile, you can switch between them on this screen.
To create a new pet profile:
1. Tap Create new pet.
2. Choose a photo for the pet profile (this is optional).
3. Enter the pet’s name.
4. Choose whether the pet is a dog or a cat.
5. Choose the breed of your pet.
6. Indicate the pet’s sex.
7. Input the pet’s date of birth.
8. Input the pet’s weight.
9. Optionally, if the pet has a microchip, you can input the microchip ID.
10. Choose what condition the pet is in (Healthy\Sick) You can additionally type what medication and diet the pet is currently on, however it is not required.
The cones are acoustic concentrators that help us acquire the pet’s biometric signals. They are made of soft and pliable plastic and don’t result in any harm or discomfort to the pet, even with prolonged usage.
