If there is any malfunction, regarding partial data appearing on the website, no data at all, or anything else, please follow these steps:
- Make sure the collar’s battery is not drained.
- Check battery status on the web site.
- If the battery is very low the collar’s LED will be blinking red every 10sec
- Take the collar off the pet and bring it close to the Gateway.
- On the Gateway, you should see both bottom green LEDs are ON
- The bottom LED is constant green (not blinking)
- If the bottom LED is blinking – check the Internet connection.
- The middle LED could be constant or blinking fast.
- Press the button on the collar for 2 seconds until you see green blinks from the LED
- You should now see a serious of green LEDs
- You should see the top orange LED on the gateway is ON
- If the problem is not yet solved, reset the collar by following these steps:
- Connect the collar to the charger for 10 seconds.
- When you disconnect the collar from the charger you should see 2 green blinks from the LED, meaning the collar is communicating with the Gateway and ready to work.
- If the problem is still not solved, reboot the collar by following these steps:
- Press and hold the black button on the front of the collar for approximately 10 seconds, until you see 2 red blinks from the collar’s LED. The collar is now OFF.
- Turn it back ON by pressing and holding for approximately 10 sec.
- Note: after about 2 sec you will see 2 green blinks from the collar’s LED meaning the collar is ON. Please continue to press the button.
- After about 10 sec you will see a series of red and green disco lights” from the collar’s LED. The collar is now re-establishing communications with the Gateway.
- If the problem is still not solved, reset the Gateway by following these steps:
- Disconnect both cables (power and Ethernet) from the Gateway
- After 10 sec reconnect the cables.
- If the problem is still not solved, please contact PetPace SUPPORT.